BUSA 4800 Quality Management and Data Science
Quality management was the first management subsystem where data analytics dominated the decision making model. Students will study the behavioral, technological, and statistical concepts inherent to the system of management called total quality managements (TQM) which more recently has morphed into 6Sigma. One of the principle tenants of quality management is the notion that continuous improvement of quality requires the continuous measurement and assessment of quality and that quality improves as variance is reduced. A knowledge of statistics and spreadsheet software (EXCEL) is used to develop a basic SPC based data management system. If organization effectiveness (competitive advantage) is the product of quality and efficiency, then this course holds efficiency constant and explores methods to improve quality (see
BUSA 3700 for the companion(MS software based productivity ) in service and manufacturing organizations. Students will learn to employ spreadsheet logic to solve an array of problems.
Prerequisite
BUSA 3500 and permission of instructor.
Typically Offered
Athens Campus: spring evening — Demorest Campus: fall evening