BUSA 4800 Quality Management and Business Analytics
Investigates the behavioral, technological, and statistical concepts inherent to quality management by examining systems such as TQM (Total Quality Management) and methodologies such as Lean Manufacturing and Six Sigma. One of the principle tenants of quality management is the notion that continuous improvement of quality requires the continuous measurement and assessment of quality. A knowledge of statistics and spreadsheets is required. If organization effectiveness (competitive advantage) is the product of quality and efficiency, then this course holds efficiency constant and explores methods to improve quality in service and manufacturing organizations. Students will engage in a variety of class activities and complex assignments to analyze an array of quality management scenarios.
Prerequisite
BUSA 2030 or permission of instructor
Typically Offered
Athens Campus: spring evening — Demorest Campus: fall evening, spring day